Shipping policy

Last updated: [Insert Date]

At Smartsy, we work with trusted courier and logistics partners to get your order to you as quickly and safely as possible. Please review the details below.

Order Processing Time

  • All orders are processed within 1-2 business days after payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day
  • You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking details once it is dispatched

Delivery Timelines

  • Estimated delivery time is 5-9 business days from the date of dispatch, depending on your location
  • Delivery timelines are estimates only and are not guaranteed. Delays may occur due to courier logistics, weather conditions, regional restrictions, or other circumstances beyond our control
  • Remote or rural areas may experience slightly longer delivery times

Shipping Charges

  • Shipping charges (if any) will be clearly displayed at checkout before you complete your purchase
  • We may offer free shipping on orders above a specified amount, as indicated on our website or during promotional periods

Cash on Delivery (COD)

  • If COD is available at checkout, a nominal COD handling fee may apply, shown at checkout
  • Please ensure someone is available at the delivery address to receive and pay for the order

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email/SMS to monitor your delivery status
  • If you do not receive tracking information within 3 business days of placing your order, please contact us at [smartsysupport@gmail.com]

Shipping Coverage

  • We currently ship across India
  • We do not offer international shipping at this time

Failed Delivery Attempts

  • Our courier partners typically make 2-3 delivery attempts. If delivery is unsuccessful after these attempts, the order may be returned to us
  • If a reshipment is requested after a failed delivery, additional shipping charges may apply

Incorrect Address

  • Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the customer
  • If you notice an error after placing your order, contact us immediately at [smartsysupport@gmail.com] so we can attempt to correct it before dispatch

Lost or Damaged Shipments

  • If your order appears lost in transit or arrives damaged, please contact us within 48 hours of expected delivery or receipt with your order number (and photos, in case of damage), and we will investigate and resolve the issue promptly

Contact Us

For any shipping-related questions, reach out to us at:
📧 [smartsysupport@gmail.com]